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How can I maximise my savings?
We provide the best brands at the best prices.
You can maximise your savings by ordering a one year supply of contact lenses with our savings offers. Which make ordering a one year supply very convenient.
How do I print an invoice from a previous order?
To print an invoice for your order please click on the 'Customer Login' button on the left hand side. Then enter your username and password to login. Once logged in you are presented with your previous orders. You will then find a link with each order to print off the appropriate invoice.
What if I forgot the email address & password I used for my last order?
If you have forgotten your password, please click on the 'Customer Login' button on the left hand side. Then click on the 'If you have forgotten your password click here' link, where you can enter your email address and your password will be emailed to you.
How do I change login details?
To change your login details please click on the 'Customer Login' button on the left hand side. Then enter your username and password to login. Please click on the 'Edit Profile' button that appears in the top right corner where you can edit your details.
How do I change email address?
To change your email address please click on the 'Customer Login' button on the left hand side. Then enter your username and password to login. Please click on the 'Edit Profile' button that appears in the top right corner where you can edit your details.
How do I update my address?
To change your address details please click on the 'Customer Login' button on the left hand side. Then enter your username and password to login. Please click on the 'Edit Profile' button that appears in the top right corner where you can edit your details.
If I can't find my lenses does it mean you do not stock the product?
No, please send us an email with your requirements. We will be happy to provide a quote for the lenses if available.
How do I know the brand and measurements of my lenses if I don't have a paper copy of my prescription from my optometrist?
 Your prescription can be found on your contact lens box or blister packaging.
How long does it take to receive my order?
Orders are processed within 24 business hours. So please allow 1-4 days for delivery within Australia. If stock is unavailable and there is a delay with your order, we will advise you via email. International Orders will take longer 5-15 days. If you require faster International shipping please request International Courier Service.
What does freight cost?
Postage and handling are $10 regular post or $12 express post. International Post to New Zealand is $20, Rest of the World is $33.
You are able to select your postage type during the ordering process.
Returns
All products are warranted against manufacturing defects. All our products come direct from the manufacturer and NOT from ambiguous sources.
We will allow you to return any product purchased from us within 30 days for exchange or complete refund. However, the lenses you return must be unopened in their original packaging and in good condition or a refund will not be given. Postage will NOT be refunded.
Contact Lenses considered defective should be returned as soon as possible in the original packaging, for inspection and replacement. A copy of the original invoice must be returned with the goods considered defective.
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